Support
Answers to common questions. If you need more help, feel free to contact us.
Is "money kept" real money in my bank account?
No. It's the total of the purchases you logged as not made. Keptly doesn't connect to your bank and doesn't move or hold any money.
Where are my records stored?
Only on your device. They aren't sent to us or to any server. If you delete the app, your records are deleted too.
How do I move to a new iPhone?
Your records may come along if you restore your new iPhone from an iCloud or computer backup of the old one. We can't guarantee this, and there is no export feature yet.
Can I use more than one currency?
Yes. Each record keeps the currency it was logged in. Totals are shown per currency and are never converted. You can change the currency for new records in Settings.
I reinstalled the app and Plus is gone.
Open Settings → Keptly Plus → Restore purchases, signed in with the same Apple Account you used to buy it.
How do I cancel my subscription?
On iPhone: Settings → your name → Subscriptions. Deleting the app does not cancel the subscription.
How do I get a refund?
Refunds are handled by Apple under its policies. Please request one at reportaproblem.apple.com.
Contact
Email us at the address below. Please include:
- The app name or the website URL
- A short summary of your inquiry
- The details of your inquiry
- A screenshot of the relevant part
Telling us your device, iOS version and app version (Settings → About) also helps us answer faster.